Return Policy

Return & Replacement Policy

At Yash Instrument Company, we take immense pride in the precision and quality of our scientific glassware. Given the specialized and fragile nature of our products, our return policy is designed to ensure safety and quality for all laboratories and industrial partners.

1. Standard Policy (New Customers & One-time Orders)

To maintain the highest standards of hygiene and safety, we follow a No-Return, No-Refund Policy for all standard orders from new customers.

Once an order for glassware is shipped and delivered, it cannot be returned due to the risk of contamination and transit damage during return shipping.

We encourage new clients to utilize our Sample Program before placing bulk orders.

2. Regular & Contractual Clients

We value long-term business relationships. For our established, regular customers, we offer a specialized Rejected Quantity Replacement service:

Identification: If a specific quantity in a batch is rejected based on your internal quality parameters, please notify us within 7 days of receipt.
Resolution: We do not offer cash refunds. Instead, we will provide a one-to-one replacement of the rejected items, which will be shipped alongside your next scheduled order.

3. Damaged in Transit Claims

We take great care in packaging, but shipping damage can sometimes occur. To file a claim:

Document the damage with photographs immediately upon receipt.
Contact us at info@yashinstruments.com within 48 hours of delivery.
We will assess and dispatch replacements or credit as appropriate.

4. Sample Program

New clients are encouraged to order samples before committing to bulk orders. Sample orders are non-refundable but give you the opportunity to evaluate our quality firsthand.

5. Contact Us

Email: info@yashinstruments.com
Phone: +91-94162-49643
Address: Ambala Cantt, Haryana, India